As a Junior Systems Administrator, you will report to our Technology Manager and assist him on day to day IT tasks as well as Desktop Support for our team.  You’ll be working in a fast paced environment. You’ll need the ability to pivot between tasks quickly while keeping a level head. This would be an evening shift.

RESPONSIBILITIES

• Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.

• Participate in administration of backup operations.

• Perform regular file archival and purge as necessary.

• Create, change, and delete user accounts / groups per request.

• Support workstation management, imaging, and configuration.

• Ensure proper documentation of systems and procedures.

• Support in-house application configuration and usage.

• Maintain asset tracking systems to ensure best management of resources.

• Assess, troubleshoot, and resolve user hardware/software issues.

• Repair and recover from hardware or software failures.

• Maintain license servers.

• Apply OS, software and firmware patches and upgrades as needed.

• Upgrade and configure infrastructure systems and software as needed.

NECESSARY QUALIFICATIONS  

• CentOS / Windows 10 / MacOS Desktop Troubleshooting

• Windows Server, MacOS Server and Active Directory Experience

• Strong working knowledge of Linux including command line

• An understanding of servers, networking, storage and render systems for troubleshooting purposes

• Experience Troubleshooting Autodesk Flame/Flare/Flame Assist on Mac and CentOS.

• VFX and/or post industry experience

DESIRABLE QUALIFICATIONS

• Basic Python / Shell scripting / AppleScript / Filemaker experience

• Experience troubleshooting creative programs such as Flame, Adobe CC, C4D, Maya, Redshift and Nuke is desirable
  
  

 SKILLS

• Ability to make sound and logical judgments

• Strong interpersonal, written, and oral communication skills

• Ability to present ideas in a user-friendly language

• Highly self-motivated and self-directed

• Keen attention to detail

• Ability to follow documented methods and procedures

• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations

• Ability to work alone under their own initiative or as part of a team

• Available to work evenings and flexible hours

• Ability to lift 25 pounds.

Want to work with both highly creative and technical people, and enjoy movies?!  We are looking for a Senior Systems Engineer who specialises in Networking to join its IT infrastructure team.

As the Senior Systems Engineer - Network, you will be primarily responsible for the design, administration, maintenance and support of the availability, performance and security of the network systems that include Routers, Firewalls, Switches, Wireless, PBX platform, core infrastructure services and Cloud.

You will also conduct network architecture design including feasibility and cost studies, ensure efficient utilization and management of network systems; and maximize business productivity by making core services powerful and flexible enough to meet changing production demands.

This role is not for the faint hearted!  You will be working in a creative, dynamic and fast paced environment.

What you’ll get to do:

• Plan and implement infrastructure resources to meet changing business requirements, with all appropriate documentation for support and user education.
• Assist with the creation and maintenance of an effective and efficient production pipeline(s) in a segmented network environment.

Other responsibilities include:

• Implementing and supporting a wide variety of software and hardware including but not limited to:
• vSphere / VMware Horizon
• RedHat/CentOS Linux and Microsoft Windows for desktop and server,
• Active Directory
• Exchange
• Veeam
• Network Monitoring Systems

• Investigate issues, documenting the problem(s) and resolution(s), liaise with concerned parties for problem resolution, support issues and handling complaints.
• Initiate and maintain a high level of communication between the technical teams locally and across the various Animal Logic sites.
• Regularly contribute to the company’s knowledge base by creating and maintaining documentation on systems, procedures, processes, projects, etc.
• Demonstrate initiative, ownership and effective time management for project and oneself.

What you bring:

• 6 + years of intensive experience in a Network Engineer role or similar.
• Deep knowledge of and extensive practical experience in the following areas are desirable
• Network architecture design including network segmentation strategies
• Implementation, configuration and support for network equipment in Layers 1 to 7 (Brocade, HP) and physical infrastructure.
• Network protocols;, OSPF, BGP, DHCP, NTP, DNS, CIFS, NFS, SNMP, IKE/IPSec, RADIUS including use of and interaction with Active Directory.
• Deployment, configuration and management of secure wireless network and VoIP technologies.
• Design, implementation and maintenance of network security policies and devices (firewalls, WAF, SSL-VPN etc).
• Formal project management methodologies and managing complex streams in parallel.

• Ability to take on complex technical challenges, analyse options for technical/business suitability, and make recommendations to management with minimal supervision.
• Expertise in scripting (e.g. Python, shell, Powershell, etc.) for automation and management of architecture services.
• Demonstrated knowledge of segmented networks, securing applications, data and how to apply security principles effectively in a cloud environment
• Ability to take a leadership role in infrastructure project management and implementation, ensuring technical quality and timeliness of delivery.
• Exhibit initiative to work solo or as part of team.

And you might also have:

• Strong interest and knowledge of information security standards, technologies and practices.
• In depth understanding and experience in the design, implementation and sustainment requirements for Information Technology systems in general (e.g. RedHat / CentOS Linux, DNS, directory services, mail servers, web servers, etc.), accompanied by broad knowledge in a number of other technical areas (e.g. virtualization, networking, security etc.)
• Strong understanding of the Microsoft environment including common suites and core applications, Active Directory, file/folder permission and DFS.
• Ability to provide direction to others in analyzing and solving system and workflow issues and problems.
• Ability to effectively adapt to rapidly changing technologies and methodologies and apply them to technological and/or business needs of significant scope.
• Bachelor degree in Information Science or a related field.

Please include in your application:

• Cover letter
• CV

Please apply if you are eligible to work permanently in Australia.

Due to security reasons please do not include any links to Dropbox or Google Docs.

To apply, please complete our online application form via our website: https://www.animallogic.com/careers/jobs/locations/sydney/

Animal Logic is an independent Australian company that has been at the forefront of creating digital content, award winning design, visual effects and animation for the film and television industries for over 25 years. With studios in Sydney and Vancouver and development offices in Sydney and Los Angeles, Animal Logic continues to forge new partnerships and collaborations with leading studios and filmmakers to develop and produce stories that resonate with a global audience.

In 2017, Animal Logic completed production on Peter Rabbit,The LEGO® Ninjago Movie, Guardians of the Galaxy Vol. 2, Alien: Covenant, and is currently in production on The LEGO® Movie Sequel (2019). Other film credits include: The LEGO® Movie, Avengers: Age of Ultron, The Great Gatsby, Legend of the Guardians: The Owls of Ga’Hoole, 300, Happy Feet and The Matrix.

For over 25 years, Animal Logic has remained committed to innovation, technical and creative excellence and most importantly, creating a collaborative and storytelling culture with a unique voice. We have BIG dreams!

Pixit Media/Arcastream are the premier providers of Software Defined Storage in the Media and Super-Computing arenas. As such, our Service Desk Technicians are responsible for providing accurate and useful technical assistance to our customers in order to provide the maximum system availability. You are the first point of contact for customers seeking technical assistance over the phone or email and are responsible for providing accurate and useful technical assistance in order to ensure maximum system availability and usability. You will answer queries on technical issues and offer advice to solve them. Our customers operate in a 24x7 environment and therefore, so does our support.

An excellent Service Desk Technician must have good technical knowledge and the ability to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in order to deal with challenging customers.

The goal is to create value for our clients that will help preserve the company’s reputation and business.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions in order to determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Record events/issues/problems and their resolution in our Ticketing system. Update Confluence or other areas to share learned knowledge

• Follow-up and update customer status and information. Ensure tickets are updated and the customers informed with any progress

• Relay feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on our products and/or procedures

• Perform new software installations, assist with hardware installs and assist with upgrades of existing platforms

• Coordinate hardware incidents between our customers and their hardware vendors

• Participate in the creation, development and implementation of workflows that support a wide variety of customers and assists in creation of documentation that describes the functions of each system and/or workflow component

• Assists in the roll-out of hardware and software platform upgrades.

• Demonstrate basic understanding of, and assist in, operating systems and build processes. Demonstrate basic understanding of scripting and automation techniques

• Assists in the capture and documentation of system performance and behavioral data, recommending upgrades where applicable

• Monitors, documents and communicates progress of assigned projects.

Requirements

Analysis and Problem Solving/Decision Making Skills

• Identifies and escalates technical issues that put deadlines, projects or system availability at risk

• Escalates issues as necessary

• Ensures policy compliance

• Receives guidance from management and Level2/Level3 groups

Communication / Interaction

• Assignments may include relatively complex processes or initiatives

• Work is subject to close supervision

• Errors may result in system outages, delays or require the application of additional resources

• Maintains customer and vendor relationships

Knowledge / Skills / Experience

• Thorough understanding and knowledge of various flavors of Linux and Samba configuration (modules, parameters, Active Directory Integration)

• Familiarity with IBM Spectrum Scale and/or Media Applications is a plus

• Understanding of application/transport protocols (like HTTP/SSL/FTP/SMB/TCP), network connectivity in general and the ability to troubleshoot and perform RCA at various layers

• Ability to program/script in multiple languages (Python/Bash preferred)

Work Environment

• Office Environment

• Out of Hours support required – you will be a part of a rotating nights/weekends on-call group

• Must be able to work in climate-controlled Data Centers and equipment rooms

• Construction and working production sites

• Must be able to lift PC and server chassis

• Must be flexible with work hours including an on-call rotation

• Some travel to training courses, customer sites and conventions/trade shows

Plates Lab Technician

Marvel Studios has created one of the most powerful brands by bringing memorable, life-changing storytelling to

the world through incredible characters like Iron Man, Thor, Black Panther and Captain America. The Marvel

Cinematic Universe multi-film franchises have redefined the genre in building a universe filled with creativity,

innovation and collaboration. At Marvel Studios, you will be part of a team that helps propel our legacy into the

future with a vision as far-reaching as our stories.

As part of the Marvel Studios Technology team you’ll be joining a group of seasoned, dedicated technologists

solving a range of interesting problems in innovative ways in an exciting and dynamic environment.

The Production Technology team at Marvel Studios is looking for a Plates Lab Technician to manage all input and

output data from multiple productions and assist the plates lab data wranglers. You will be an integral part of the

image and color pipeline for post-production; troubleshooting and developing workflows to provide consistency

and efficient management of all first and second unit photography from multiple camera types, and ensure the

accurate distribution of photographic plates (for VFX and non-VFX) to vendors across the world.

You’ll report to the Manager, Image, Color Science and Lab at Marvel Studios in Burbank, CA.

Specific Responsibilities

• Collaborate on tool development for the Plates Lab workflows.

• Manage the Data IO workflows and processes for plates lab specialists.

• Set up the data properly for ingest and validate files match each show’s configuration.

• Take in new requirements for specific deliverables per show and confirm proper implementation.

• Manage the render farm and notify users of errors with a focus on jobs pertaining to the Plates Lab.

• Build toolsets to add efficiency and accuracy for all deliverables across multiple productions.

• Troubleshoot and build workflows related to color management and image pipeline.

Experience and Requirements

• Proficient linux shell and scripting experience.

• Familiarity with live-action photography and post-production file formats for editorial and VFX.

• Experience wrangling and transferring massive data sets in a live-action, post-production environment.

• Familiarity with render farm software and render wrangling

• Highly organized and detail oriented.

• Strong user-facing skills, with the ability to understand and react to changing user requirements.

Desired Skills

• Experience with CODEX hardware/software.

• Worked with Qube Renderfarm Software (Pipeline FX).

• Familiarity with DaVinci Resolve, Autodesk RV, and Foundry Nuke software.

• Understanding of on-set, dailies, and editorial color management.

The Pipeline Technical Director is responsible for developing and maintaining the VFX production pipeline, and ensuring it is running smoothly and efficiently. The Pipeline Technical Director will be active in both development projects and artist support. This opportunity (x2) is ideal for someone who has Vfx/CGI industry experience and is looking for the next step in their career development.

Education / Experience:
Bachelor’s degree in Computing Science or Graphics discipline, or equivalent professional experience
Proven experience in the visual effects or computer animation industries

Required Skills / Competencies:
A positive, “can-do” attitude with balance: must not be afraid to ask for help when getting outside experience base or comfort zone
A clear and concise communicator: ability to keep end users informed of progress and managers informed of requests
An effective listener: able to engage with and understand artists to discover what their requirements are
An effective time manager: must be able to prioritize a multitude of requests and not be afraid to ask for help if the path isn’t clear
Passionate about delivering rigorous follow-through on assigned tasks
An agile, flexible and quick thinker: this is an energetic, dynamic environment requiring an ability to adapt to rapidly changing requirements
A creative thinker and innovator: able to devise and employ ingenious solutions to difficult problems

Technical Skills:
Strong knowledge of python programming and the Linux environment
Experience working with revision control systems and defined coding standards
Experience developing tools and/or plugins within industry software packages such as Maya, Nuke, Houdini or Katana
Experience with Renderman, vray or Arnold

Preferred Skills / Competencies:
Experience with database technologies such as MySQL, PostgreSQL, MongoDB or Redis
Experience writing RESTful APIs
Experience developing against and/or deploying Amazon Web Services
Knowledge of the standard python packaging and installation tool-chain
VFX, Feature Animation or Episodic production experience
Experience developing on Windows

We're looking for a talented, motivated and experienced Pipeline TD to support, develop and ensure the expansion of our current workflow.

As well as being able to demonstrate technical skill and initiative, you will need to be an excellent communicator. You will need to be comfortable with working independently.

You will be providing face-to-face support and assistance to artists, as well as maintaining and developing new tools and scripts - predominantly in Python - to meet the specific show requirements.

Responsibilities

• Provide technical advice and support for artists
• Collaborate with production and CG supervisors to design and implement new tools and workflows
• Contribute to the maintenance and improvement of the current pipeline
• Manage installed software and git source code repositories
• Assist with monitoring and render resource usage
• Provide updates on pipeline development status, and notifies of any upcoming production risks
• Conduct research and recommend workflows that will improve efficiency
• Maintaining documentation workflow

 Essential skills

• Previous experience of pipeline programming in VFX or game industry
• Strong programming experience in Python
• Strong Linux skills
• Skilled GUI development with the Qt application framework
• Experience of using REZ as a package manager
• Clear working knowledge of VFX software API’s and data-formats (Maya, Nuke, Houdini, Arnold, Alembic, OpenVDB, etc.)
• Ability to work to prioritise production tasks in a frequently changing environment
• Strong written and verbal communication skills

 Desirable skills

• A degree in Computer Science, Computer Graphics or other related field
• Experience using FTrack API
• General understanding of networking and performance issues that arise with automated tools
• Jira ticketing systems

Salary: Dependant on experience. 

To apply email jobs.ldn@freefolk.com or fast-track your application

• Please submit your CV with a link to your website or showreel
• Include 'Senior Pipeline TD' in subject of email
• Only qualified applicants will be contacted
• No phone calls or drop-ins please

Driven by a talented and dynamic team, Digital District has developed a valuable expertise in visual post-production, advertising and feature film. We work with directors and producers, offering them the possibility of a creative partnership. Our service is operational from design to visual finalization of the projects: Concept Design, On-set Supervision, 2D Compositing, 3D Visual Effects, 2D/3D Animation and Color Grading.

The company, now international (Paris, Brussels, Los Angeles), introduced Montreal’s VFX market in January 2017, so we are looking to build a strong team to carry out the challenging projects coming on.

Responsibilities:

• Network and server management;
  • Technical support of CGI and VFX production;
  • Management of internet access and security;
  • Management of user accounts, copies and backup;
  • Technical support on all the IT needs of the company;
  • Communicate well and work in a team;
  • Communicate the progress of your work in order to achieve the production objectives;
  • Have a creative input on the studio’s projects to improve the quality and creativity of the projects;
  • Actively participate in the spirit and team effort.

Profile:

• Good knowledge of Linux, Windows and OSX;
• Knowledge of Bash (Python: an asset);
• Good configuration management skills for CENTOS, LINUX and troubleshooting (desktop and servers);
• Knowledge of SAN / NAS technologies;
• Experience in managing communications and connectivity services such as LDAP, DNS, DHCP;
• Experience with the source code system (an asset);
• Bilingual (French and English).

Are you an enthusiastic and outgoing person interested in joining our IT Support team in our LA office? You will be working with a vast and complex array of technologies for one of the world’s leading visual effects and animation studios. You will work out of Los Angeles location and also interface with our Sydney and Vancouver studios. The majority of the work will be face-to-face with producers/head of departments and will require some email correspondence with our Sydney support team during their business hours. Ideal candidate should have knowledge of the animation production process, excellent communication and follow-up skills, understanding of the demands of production, and have a willingness to support production as dictated by their schedules.

What you’ll get to do:

• Provide 1st/2nd level technical support
• Assist in the planning and implementation of additions, deletions and major modifications to the supporting local infrastructure
• Follow IT procedures as established by the Sydney studio
• Oversee the administration and maintenance of the company’s Los Angeles infrastructure, including workstations, servers, storage, network, tape backups and video equipment
• Ensure the reliable and efficient handling of video media and image data to meet the needs of staff and clients through all service areas (transfer, duplication, display, editing, archiving)
• Maintain video & data capture & transfer systems (Mac, PC or other)
• Perform maintenance on a broad range of video equipment, including display set-ups and alignment through to cabling and routing, if required
• Manage the company’s IP telephone and Video Conferencing systems at the local level
• Occasional requirement to perform after hours and/or weekend support
• Relocation of IT equipment (moving machine/s, monitors etc)
• Ensure that asset management, licensing, OH&S, and other company policies are being adhered to
• Get quotes and manage vendors, as required
• Generate and maintain both internal and end user documentation, as required
• Take calls from Editorial when issues arise and respond appropriately
• Escalate issues to vendors if required
• Assistance with daily office duties: includes phone coverage, opening/closing of the office, office moves, etc.

What you bring:

• Relevant technical skills and experience
• Previous experience in either a entry/mid-level system engineering role
• Must have strong communication skills
• Strong troubleshooting skills
• Linux, Windows and OSX Operating System exposure
• Networking and connectivity skills
• MAC/PC maintenance and software installation
• Installation and upgrading of MAC/PC hardware
• Film/VFX Industry experience, a plus
• Exhibit a passion for learning new skills, techniques and technologies
• Have a positive, can-do attitude
• Good verbal and written communication skills
• Effectively communicate with people with varying levels of technical knowledge
• Be able to work autonomously and as part of a larger team in Sydney
• A keen focus on attention to detail and customer service
• Ability to work remotely with multiple technical departments in Sydney
• Able to adapt to a fast-paced, high-pressure environment with fluid requirements and deadlines
• Exhibit a strong interest in technology and the entertainment industry
• Ability to work under pressure
• Good organisational skills
• Good analytical and problem solving skills
• Ability to “think on your feet” to come up with creative ideas and solutions to technical problems
• Knowledge of and experience with Avid Media Composer would be a bonus

Education:

• College, University or industry certification/training in the field of IT

Please apply only if you are eligible to work permanently in the US.

To apply, please complete our online application form via the following link: https://grnh.se/7c9088b21

Animal Logic is an independent Australian company that has been at the forefront of creating digital content, award winning design, visual effects and animation for the film and television industries for over 25 years. With studios in Sydney and Vancouver and development offices in Sydney and Los Angeles, Animal Logic continues to forge new partnerships and collaborations with leading studios and filmmakers to develop and produce stories that resonate with a global audience.

In 2017, Animal Logic completed production on Peter Rabbit, The LEGO® Ninjago Movie, Guardians of the Galaxy Vol. 2, Alien: Covenant, and is currently in production on The LEGO® Movie Sequel (2019). Other film credits include: The LEGO® Movie, Avengers: Age of Ultron, The Great Gatsby, Legend of the Guardians: The Owls of Ga’Hoole, 300, Happy Feet and The Matrix.

For over 25 years, Animal Logic has remained committed to innovation, technical and creative excellence and most importantly, creating a collaborative and storytelling culture with a unique voice. We have BIG dreams!

Smoke & Mirrors, one of the world’s largest post production studios based in 8 countries, are looking for a Senior Post Production Engineer. Reporting to the CTO, this position will provide technical support for all of the Company's post production systems.

You will have a broad technical knowledge and a good understanding of the post production process, from acquisition through editing, grading and visual effects to final deliverables.  You will provide a hands-on, think-outside-of-the-box approach when problem solving with the experience to be able to find flaws and suggest improvements.

You will have a proactive, service-minded approach and will provide day-to-day support for the company’s Creative Operators as well as responding to alerts and emergencies in a quick and timely manner.  Additional responsibilities will include technical design, planning and implementation of new systems, configuration and recommending updates of existing systems and system applications.

You will also support the more junior members of the department, offering them guidance and advice when appropriate, so they gain more experience and knowledge.

Skills and Experience:

12+ years’ experience working in a post-production environment

Essential - experience with and good working knowledge of the following, with specific application within a post production environment:

• Linux, Windows and OSX systems
• Production Software: Flame, Resolve, Baselight, Maya, Houdini, Nuke, Avid, Adobe, Vantage, eFF
• Production centric workstations, servers and storage
• Clustered file systems and high availability computing systems
• Render farms (software and hardware) and render managers – preferably Deadline
• Digital acquisition and delivery formats
• Colour science and EBU/SMPTE technical standards
• 1GbE and 10GbE networking equipment and security
• Server Virtualisation – preferably VMWare
• Common networking services - DHCP, DNS, SMTP, NFS, CIFS
• Scripting languages, preferably Python and Bash

Desirable - In addition, experience of:

• Production Software: Flame, Resolve, Maya, Nuke, Avid and Adobe applications
• Virtualisation of production workstations, render and storage – either in a private or public data centre
• DAM / MAM systems
• Microsoft Exchange, Active Directory, Group Policy

Ability to effectively communicate with non-technical people face to face or via email.

Ability to learn quickly and implement new technology.

Ability to work alone as well as part of a team.

Have a proactive, flexible approach and actively suggest new ideas that would benefit the company

Want to make awesome cartoons with amazingly talented teams in a cool new studio?

DHX Media – Vancouver is looking for an experienced Desktop Support team member to join our IT department! 

The role:

As a member of our Desktop Support team, you will be working with our awesome IT department to provide day-to-day end-user support for our Production and Corporate employees. You will be responsible for setup, maintenance and troubleshooting of workstations, laptops and printers. As this is a production environment you must be capable of quickly changing focus while keeping track of everything on the go.

You will get to work on…

• Installing, maintaining, and upgrading PC workstations, peripherals and application software
• Providing End-User support for Corporate and Production employees
• Maintaining accurate record of hardware inventory
• Other duties as assigned by the IT Manager

You will be a great fit on our team if…

• You make a conscious effort to keep up-to-date on new and emerging technologies
• You have the ability to excel in a fast paced environment, adapting to multiple demands and shifting priorities
• You are a team player with strong communication and interpersonal skills
• You love to learn, try new things and think outside the box

Specific skills we’d love to see…

• Knowledge of PC hardware, as well as various Windows and Mac operating systems and applications
• Strong knowledge of Windows Desktop Operating systems as well as the Office Suite
• Familiarity with Microsoft Active Directory and Server 2012/2016 platforms
• An understanding of LAN technologies and the ability to provide assistance in the administration of local area network operations
• Knowledge of Adobe Creative Cloud and Autodesk Maya Software is a definite asset

Who are we? 

DHX Media Ltd. (TSX: DHX.A, DHX.B; NASDAQ: DHXM) is a leading children’s content and brands company, recognized globally for such high-profile properties as Peanuts, Teletubbies, Strawberry Shortcake, Caillou, Inspector Gadget, and the acclaimed Degrassi franchise. One of the world’s foremost producers of children’s shows, DHX Media owns the world’s largest independent library of children’s content, at 13,000 half-hours. It licenses its content to broadcasters and streaming services worldwide and generates royalties through its global consumer products program. Through its subsidiary, WildBrain, DHX Media operates one of the largest networks of children’s channels on YouTube. Headquartered in Canada, DHX Media has 20 offices worldwide.

THANK YOU to all those who express interest in being a part of the DHX Studios team. Unfortunately, due to the volume of applications we receive, we may be unable to reply to all applicants. If we feel that you may be a good match for one of our current openings you will be contacted. DHX will accommodate people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.

To apply: http://www.dhxmedia.com/

Guru Studio's dedicated team is passionate about bringing inspired character-driven stories to screens around the world.  Our award winning, and internationally renowned Toronto animated entertainment company, is looking for a 2D Support Technician to primarily assist 2D production staff with technical support of user desktop computers, applications and related technology.  Support includes specifications, installation and testing of computer systems as well as peripherals within established guidelines.  This role reports directly to the Desktop Support Manager.

Responsibilities:

• Assist with moving, imaging and configuration of desktop computers, peripherals and software

• Troubleshooting and resolution of Tier 1 issue

• Ensure the 2D pipeline is maintained and kept to specification

• Understand and resolve 2D workflow and software (Harmony, Photoshop, etc..)

• Resolve incidents with printers, copiers and scanners

• Setup and deploy 2D staff and software

• Accurately record, update and document requests using the IT service desk system.

• Other duties as assigned

Qualifications:

• 2-3 years experience supporting Windows desktop/laptop PCs, with some linux experience.

• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs

• Customer Service Experience

• Experience installing software, patches, updates on Desktops, Laptops and Servers

• Experience troubleshooting basic network, software, printing related issues

To Apply:

Please email your resume to hireme@gurustudio.com with subject '2D Support Technician'.

Guru Studio would like to thank all applicants for your interest, however only those who qualify for an interview will be contacted.

Accommodations are available on request for candidates taking part in all aspects of the selection process.  Guru Studio is an equal opportunity employer.

Cinesite Vancouver is currently seeking a Systems Administrator to join our IT department! 

Reporting to the Head of IT, the Systems Administrator is responsible for deploying and maintaining various aspects of the studio’s infrastructure, including networking, servers, storage, and workstations. We use a mixed Linux and Windows environment, primarily using Linux. In addition, this role provides technical support to the desktop support team as well as users on the floor. Sounds awesome right?! Then you should apply.

 Responsibilities:

Experience, Skills & Abilities:

P.S. Our studio/company is built on respect and inclusion – it is a safe place for all to come to work. No jerks allowed!

P.P.S. Did you hear that Cinesite just partnered with Trixter which will lead to an acquisition? Trixter is a leading German studio that has provided VFX for some very cool films. Go check them out here https://www.trixter.de/

You will take primary responsibility for the care and feeding of the technology powering a small but high-performing VR post-production/creative team. We work on a mixture of Mac and Windows desktops plus a small linux render farm. You'll be backed up by an experienced team of systems, network, and broadcast engineers who manage the infrastructure for our VR app development, production technology R&D, and video streaming operations.

We're working at the cutting edge of VR production. Every day brings new challenges and opportunities to make things better. You're the kind of person who can identify those areas for improvement and optimization and take the initiative to get it done. You'll be a key part of this tight-knit team, making it possible for them to work quickly and efficiently and continuously improving NextVR’s ability to deliver first class VR experiences.

Day to day responsibilities include

• Troubleshoot application and OS issues, networking problems, and systems issues.
• Set up and put new workstations and render machines into operation.
• Set up and maintain Windows deployment and automation tools.
• Perform software installs and manage software licenses.
• Maintenance and monitoring of a Quantum Stornext SAN.
• Manage Deadline render farm configuration and help artists troubleshoot failed jobs.
• Bash/DOS/python scripting to automate processes and improve efficiency.
• Liaise with vendors for technical support when required.

Knowledge, skills, and experience desired

• Professional experience in a systems/IT support position, ideally in a visual effects / editing / VR studio environment.
• Familiarity with VR equipment setup and troubleshooting (Rift, Vive, PSVR, WMR).
• Knowledge of Windows 10, Linux, and macOS installation and configuration.
• Comfortable in both Bash and DOS shell, Python a plus.
• Familiar with installation and management of license servers like RLM and FLEXlm.
• Experience troubleshooting creative tools such as Maya, Nuke, and Adobe Premiere.
• Experience deploying and managing render queue systems, ideally Thinkbox Deadline.
• Experience with Quantum Stornext SAN.
• Experience with tools used in systems monitoring, like Grafana and Telegraf.
• Broadcast video experience: using equipment like AJA/Blackmagic cards, SDI cabling, monitor calibration.

As a member of the Support Services team, you play a key role in the delivery of high quality technical support for the business, whilst delivering exceptional customer satisfaction and a personalised service in both troubleshooting and project related work.

Key Skills & Responsibilities in this role are:

• Ensuring workstations are fully working and job specific functional
• Ensuring that the asset management system is fully functional and up to date
• Ensuring the render farm is running at optimal performance. Performing upgrades when required
• Performing workstation / server software & hardware upgrades
• Management of archive system and tape library / autoloader systems
• Management of the enterprise backup systems
• Management of the Enterprise level endpoint security system – Basic Administration
• Design and manage system and server OS build’s using WDS & SCCM
• Strong and demonstrable troubleshooting skills.
• Manage All Windows 7 Workstations
• Manage and update Windows Server | Active Directory| DNS | DHCP
• Manage the Mac OSX Server
• Self manage project design and implementation skills
• Strong and demonstrable troubleshooting skills.
• Basic administration of the Enterprise firewall.

 Daily Duties in this role are:

• Checking firewall, IPS, Proxy and switch systems for irregularities and informing the IT manager.
• Checking storage servers for optimal performance and errors.
• Liaise with the IT manager on any projects being worked on and update on progress, planning, change control etc
• Planning and implementing of any project work assigned in the time frame allocated
• Investigating new technologies and how this could benefit the business
• Provide training to members of staff that require it

• Providing 2^nd /3rd line support to production and junior IT staff

Skills & Experience

• Strong Windows 7 /10
• Strong Windows Server 2008 /12/ 16
• Some Mac OSX
• Some but not essential Key Production Packages ( Maya, Houdini, Nuke, Vray, After Effects, Photoshop
• Strong Management of asset management system and service desk systems.
• Strong workstation and server hardware upgrades
• Strong workstation Troubleshooting
• Strong networking understanding and troubleshooting
• Some Tape library / autoloader skills
• Strong Backup Solutions and strategies
• Some Anti virus – Basic Administration
• Some Linux Server setup and administration
• Strong and demonstrable troubleshooting skills in all areas.
• Strong OS upgrades and major changes
• Strong storage fundamentals
• Strong networking fundamentals
• Some or similar Server hardware – HP / Supermico experience
• Strong System Imaging and Sysprep technologies

Qualities needed for this position:

• Strong organisational, time management, communication and diplomacy skills.
• Self-driven with a positive outlook, and a clear focus on image quality
• Excellent face-to-face and telephone communicator
• Calmness and clear thinking under pressure
• Resourceful and self-motivated
• Meticulous and diligent
• Positive, can-do attitude, upbeat and enthusiastic
• Keen for new experience, responsibility and accountability.
• Trustworthy and honest
• Reliable and always on time
• Strong interpersonal skills
• Empathetic communicator, able to see things from the other person's point of view.
• Ability to build and grow relationships

Ability to communicate effectively across multiple teams with excellent written and oral communication skills

Overview

Responsibilities

Qualifications 

HELP DESK

Our company is a commercial post-production facility, located in Santa Monica, CA.  We provide our clients with an excellent creative process from ingest, editorial, vfx, and to finish.  The Tech group is one that continually works on improving and refining our post-pipeline, while having fun!  Whitehouse Post / CarbonVfx has a talented award-winning team of creatives, amazing producers, and a group of resourceful engineers.

The ideal candidate is someone who is relentless in researching solutions to solve issues, proactive, ability to prioritize and multi-task, as well as, meet deadlines.  A self-motivated individual who can work independently and with a team, is key.  This individual will have the ability to communicate technical information to non-technical client and staff.  The IT group is very excited about the work we do and the company we work with, which is the type of person we would like to join us.

RESPONSIBILITIES:

• Help Desk Support for users. (Ticketing System)

• Document internal systems and procedures on internal wiki.

• Support of a multi OS environment: Windows, Linux, and OSX

• Scripting/Automation: 
• PowerShell (all versions), Bash, and AppleScript
• Python
• Puppet familiarity
• RHEL/CENTOS expert experience.

• Maintain facilities infrastructure; Telephones, HVAC, and Security.

PREFERRED SKILLS:

• Experience with post-production systems including:  AVID and Premiere

• Worked / working in a ‘like’ Post-Production environment.

• Ability to quickly learn and implement new technology.

Job Summary

The Senior Systems Administrator assists the Director of Technology in the research, planning, and design of The Whitehouse Post’s global technical infrastructure.  The administrator is responsible for the daily operation and maintenance of the technical infrastructure, ensuring that it meets or exceeds user needs.  The administrator also assists the Technical Managers with any support they may need to keep the Whitehouse video infrastructure running properly.

The administrator understands the role of each employee at the Whitehouse and implements technical solutions as needed to help each employee succeed. The administrator also stays updated on emerging technologies and industry best practices and implements them as they apply to Whitehouse.

Typical Duties

• Maintain Fortinet firewalls which includes configuring static IP mapping, site to site VPNs, QOS, and         security policies.

• Maintain and configure switches from various vendors which can include setting up VLANs and trunk  ports.

• Maintain and support the Accounting department which includes Windows Server, MSSQL Server, and  Windows workstations.

• Maintain remote VPN access for employees with varying levels of access levels.

• Maintain and support our virtual servers which includes VMWare ESXi and Hyper-v.

• Maintain and support our email system which includes Exchange 2013 and Linux based spam filters.

• Maintain and support our Windows, MacOS, and Linux servers which can include Active Directory, MySQL, Apache, DNS, DHCP, Samba, NFS, and ZFS.

• Maintain the monitoring and reporting systems which include Nagios, Cacti, Observium, Logstash, Kibana, and elastic search.

• Maintain and support our wireless hardware which include Ubiquiti devices.

• Maintain and support end users workstations and software installs.

• Develop scripts and tools to help with common tasks.

• Document internal systems and procedures on internal wiki.

• Work with external vendors as needed to support other items like the phone or security systems.

• Travel to each of our global offices to assist in new implementations or other support areas.

Required Skills

• Active Directory, DNS, SMTP, DHCP, FTP, WDS/MDT.

• VMware and Hyper-V virtualization.

• Solid knowledge of popular switching and routing protocols with the ability to quickly learn different vendor specific configuration syntax.

• Windows, Linux, and MacOS.

• Scripting in Powershell, bash, and Python is preferred.

• Basic abilities with writing SQL queries, HTML, CSS, and PHP.

• Ability to effectively communicate to non-technical people orally or through email.

• Ability to quickly learn and implement new pieces of tech.

Want to make awesome cartoons with amazingly talented teams in a cool new studio?

You will get to work on…

You will be a great fit on our team if…

JUNIOR SYSTEMS ADMINISTRATOR

JOB SUMMARY

The Junior Systems Administrator assists in supporting all technical operations of our studio locations. Day-to-day tasks include basic help desk support via a ticketing system supporting 350+ users, quickly and effectively responding to alerts and emergencies as well as the general preparation and maintenance of critical and periphery infrastructure. Junior Systems Administrators are also expected to continually learn and grow with the team.

RESPONSIBILITIES

• Provide organization-wide help desk and server support
• Assist in addressing business and technical needs
• Work independently and in teams on administrative and technical projects
• Provision and maintain employee equipment
• Monitoring and maintenance of a variety of physical and logical systems
• Collect and analyze data to report on the health of systems
• Respond to and assist in resolving incidents and emergencies
• Timely completion of tasks assigned primarily through a ticketing system
• Learn open and proprietary hardware and software systems
• Stay current with industry standards and emerging technologies

QUALIFICATIONS

A bachelor’s degree or higher in a computer science, engineering, physics or mathematics;

Or

• 2+ years experience in a systems administration role
• Visual effects industry, gaming industry, software entertainment industry (preferred)
• Team player with ability to work individuality.
• Ability to deliver milestones/tasks under tight deadlines

REQUIRED SKILLS

Fundamental understanding of, and experience using and supporting:

• Windows, Mac OS X and Linux desktop and server systems.
• Local and networked storage systems
• Networking theory and practice (e.g. TCP/IP, VLANs, link aggregation, routing)
• Common network services/protocols (e.g. DNS, DHCP, SMTP, SMB, NFS)
• Computing and Internet standards (e.g. RFC, ISO, IEEE)
• Common office applications (e.g. Microsoft Office/Excel, E-mail Clients)
• Modern computer hardware
• Office equipment (e.g. printers, scanners)
• Server rooms/data centers

Ability to:

• Work independently and in a team
• Work flexible hours
• Work effectively under pressure
• Learn quickly and independently
• Be highly organized
• Quickly and methodically troubleshoot and solve problems
• Effectively communicate technical ideas to “non-technical” people
• Effectively manage time (especially one's own) and resources

PREFERRED SKILLS

Experience with and basic understanding of:

• Storage clusters (e.g. NetApp, Isilon, Avere)
• Intel, Cisco, Extreme and Juniper 1GbE and 10GbE networking equipment
• Render farms or high performance, distributed computing and storage clusters
• VoIP systems
• PCoIP systems
• DevOps systems and practices

BENEFITS INCLUDED

+Extended Medical
+Disability Insurance
+Dental Insurance

APPLICATIONS

• APPLY ONLY ONCE. We keep your resume on file. If your resume/reel has changed after 6 months please apply.
• ALWAYS APPLY WITH THE SAME EMAIL
  Your email is what we use for correspondence.
• RESUME - Include in your resume company names and dates of employment. Max 2 pages.
• COVER LETTER - tell us a little about yourself and what makes you the ideal candidate.