-Excellent Communication skills to work within a team environment.

-Excellent organizational skills.  Ability to create schedules for deployments, track past deployments and communicate these schedules effectively.

-Ability to use License tracking software for all admin and production licensing throughout the facility.  Track and document license purchases, install locations, asset tag and communicate these licensing additions as well as changes to our main campus software license tracking team.  Follow current methodology and look for ways to make this more precise and efficient.

-Directly support client and operator level helpdesk issues regarding network connectivity and performance on all KMP Subnets including but not limited to Production, Client and Metadata. 

-Directly support Wireless and Lan assisted setup for clients. 

-Hardware Peripheral installation and configuration including but not limited to Printers, Scanners, Switches, Routers, NAS, SAN and other drive arrays. 

-Working knowledge of VOIP and DNI phone installation and configuration specific to Mitel class 3300 switches, ASUs and associated peripherals. 

-Working knowledge of cable and connector maintenance and installation for all current and upcoming Ethernet and Phone specifications.

-Mastered knowledge of Active Directory, Exchange and DHCP server interfaces to allow for addition and removal of users, computers, rules and reservations associated with those softwares and their subsystems.  Organizational Unit knowledge to create, implement and upkeep rules.

-Ability to handle the day to day security patching and deployment of all required updates for Windows 7, Windows 8, Windows 10, Mac OS and Linux.

-Working knowledge of HP and Dell layer 3 managed switches with respect to hardware installation and software setup.

-Must understand SFP, SFP+, QSFP, VLANs, Link Aggregation, CLI, Redundancy, ect.

-Working knowledge of Microsoft Office products including but not limited to Outlook, Word, Excel, Power Point and Visio.

-Documentation updates and creation of all internal network infrastructure including but not limited to all subnets, whitelists and blacklists.

-Working knowledge of Orion Management software to update and program alerting infrastructure for subnets, ports, switches and other snmp managed hardware.

-Working knowledge of WS_FTP Pro Server.  Manage and document user and directory creations as well as communicate these updates to In House Producing and Engineering teams.

-AntiVirus Software support, testing and implementation for both mac and pc with respect to Post centric computer environments and their needs for low overhead.  Softwares require server level virus definition downloads and push to both pc and mac environments.  Working knowledge of Vipre Antivirus for PC and Mac.

-Working understanding of Endpoint protector technologies.  Ability to deploy and setup based on defined configurations.  Knowledge of GFI Endpoint Protector and Mac Endpoint Protector a plus.

-Working knowledge of tools for network troubleshooting and testing including but not limited to CLI, RDP, ARD, SSH, Telnet, Ping, Trace Route, Arp, ect.

-MPAA Best Practices

-Familiarity with and integration of guidelines.

Want to make awesome cartoons with amazingly talented teams in a cool new studio?

DHX Media – Vancouver is looking for an experienced Desktop Support team member to join our IT department! 

The role: 

As a member of our Desktop Support team, you will be working with our awesome IT department to provide day-to-day end-user support for our Production and Corporate employees. You will be responsible for setup, maintenance and troubleshooting of workstations, laptops and printers. As this is a production environment you must be capable of quickly changing focus while keeping track of everything on the go. 

You will get to work on… 

•          Installing, maintaining, and upgrading PC workstations, peripherals and application software
•          Providing End-User support for Corporate and Production employees
•          Maintaining accurate record of hardware inventory
•          Other duties as assigned by the IT Manager 

You will be a great fit on our team if… 

•          You make a conscious effort to keep up-to-date on new and emerging technologies
•          You have the ability to excel in a fast paced environment, adapting to multiple demands and shifting priorities
•          You are a team player with strong communication and interpersonal skills
•          You love to learn, try new things and think outside the box 

Specific skills we’d love to see… 

•          Knowledge of PC hardware, as well as various Windows and Mac operating systems and applications                                      
•          Strong knowledge of Windows Desktop Operating systems as well as the Office Suite
•          Familiarity with Microsoft Active Directory and Server 2012/2016 platforms
•          Knowledge of Adobe Creative Cloud and Autodesk Maya Software is a definite asset 

Who are we?

DHX Media Ltd. (TSX: DHX.A, DHX.B; NASDAQ: DHXM) is a leading children’s content and brands company, recognized globally for such high-profile properties as Peanuts, Teletubbies, Strawberry Shortcake, Caillou, Inspector Gadget, and the acclaimed Degrassi franchise. One of the world’s foremost producers of children’s shows, DHX Media owns the world’s largest independent library of children’s content, at 13,000 half-hours. It licenses its content to broadcasters and streaming services worldwide and generates royalties through its global consumer products program. Through its subsidiary, WildBrain, DHX Media operates one of the largest networks of children’s channels on YouTube. Headquartered in Canada, DHX Media has 20 offices worldwide. 

THANK YOU to all those who express interest in being a part of the DHX Studios team. Unfortunately, due to the volume of applications we receive, we may be unable to reply to all applicants. If we feel that you may be a good match for one of our current openings you will be contacted. DHX will accommodate people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.

To apply: https://www.dhxmedia.com/animation-studio-careers/

Overview

The Digital Engineer is responsible for the design, implementation, and maintenance of networking, security, storage, OTT, and file-based video processing systems and equipment as may be applicable to the facility in which they are based, as well as the configuration and support of external processing systems including services hosted in other Encompass facilities and in the Public Cloud. Equipment encountered in this position includes, but is not limited to, servers, network switches, firewalls, fibre interfaces, storage arrays, and other ancillary equipment. Additionally, the Engineer, Digital will need to work with locally and remotely hosted software applications including encoding, transcoding, packaging, and VOD creation software, as well as Encompass internal software applications including Gateway and the QC Application.

Role Responsibilities

The Digital Engineer will, under the guidance and direction of their designated manager, perform the following duties with respect to the company operated digital systems.

• Design and implement broad scope digital video delivery solutions
• Design and implement networking and systems infrastructure supporting both broadcast and digital video delivery solutions, including live and on-demand (VOD) products
• Undertake corrective maintenance as necessary to restore any failed equipment to full working order
• Undertake preventative maintenance to ensure the digital systems are fully operational 24x7
• Liaise with third party vendors (e.g. equipment vendors and software providers) during fault resolution and new platform evaluations
• Maintain detailed documentation and drawings as required to address growth and maintenance activities
• Provide users and clients with professional, courteous, and timely technical support
• Participate in rotating on-call shifts to provide 24x7 digital engineering support
• Other digital engineering duties as may be assigned by the line manager or engineering management

Required Experience

• 5+ years of networking experience
• 2+ years of systems administration (RHEL/CentOS preferred)
• Multicast network design and troubleshooting (PIM, IGMP experience)
• Large broad scope project experience
• BGP, OSPF, IPv4 and IPv6, STP
• DNS, NTP, SNMP
• MPEG-TS, HLS
• Cisco L3 switches (Catalyst or Nexus)
• Cisco ASA or PIX firewalls and Cisco ACLs

Preferred Experience

• IP video grooming
• Dynamic DNS (with BIND9)
• CDN solutions
• HLS and DASH packaging
• ELK (Elasticsearch, Logstash (supplanted by Beats), and Kibana)
• nginx, haproxy, keepalived
• ffmpeg and mediainfo
• VOD metadata grooming (CableLabs ADIv1.1)
• XML and JSON manipulation
• Bash scripting
• Perl or Python scripting (Perl preferred)

Skills, Education and/or Certifications Required

The candidate should have the following skills and qualifications:

• A bachelor’s degree in an appropriate discipline (e.g. electronic engineering or software development) would be preferred
• Technical knowledge of IP networking including a CCNA Routing and Switching qualification
• and/or
• Technical knowledge of file-based video processing systems such as Vantage or Carbon Coder
• and/or
• Technical knowledge of streaming technologies such as MPEG-DASH, HLS, and RTMP and of interfacing to a CDN
• and/or
• Technical knowledge of setting up and configuring servers (Windows and Linux) and storage systems (SAN and NAS)
• Proficiency in basic office applications

Please click here to view our Candidate Privacy Notice: https://www.encompass.tv/london-careers/

Main Purpose:

The Systems Engineer is required to cover first-line support for all post-production systems and workstations in EDM supported Creative departments, escalating if and when necessary to the Director of Engineering.

The Systems Engineer would be responsible for ensuring that all post-production workflows are running smoothly by means of pre-emptive maintenance on the systems and workstations, and prompt response to support calls by users.

The Systems Engineer is also responsible for providing 3^rd line support to server equipment that services the EDM supported Creative departments and providing development for those services.

Principal Responsibilities:

• Daily routine checks on workstations and storage servers
• Logging of reported issues
• First-line support on Mac OS systems running Adobe Creative Cloud, Avid Pro-Tools and Autodesk packages (Flame, Maya), for both Hardware and Software
• First-line support of the in-house media asset management systems
• Communicating to the department on storage usage and monitoring housekeeping
• Advising and assisting with file conversion, imports/exports and transcoding
• Supporting Mac users within the corporate IT environment
• Liaising with engineering regarding networking issues
• Front and back end systems maintenance
• Maintenance and development of creative in-house systems
• Liaising with 3^rd party suppliers regarding equipment and SLAs

Knowledge & Experience:

• Excellent technical administration of MacOS workstation and server
• Scripting skills (python or pearl) intermediate level
• Technical administration of Windows workstation
• 1^st line support for Adobe Software including Premier-Pro & After-Effects and Flame 2018
• Working Understanding of Pro-Tools HD 2018
• Understanding of networking, shared storage (SAN and NAS)
• Understanding of file permissions, posix and ACLs
• Experience of Active Directory
• Experience with Web based technologies – Apache, MySQL, PHP, HTML
• Experience of Absolute Manage or similar centralised IT system
• Experience of delivering technical solutions

Personal skills required:

• Excellent communication and interpersonal skills
• Service minded with a can-do, positive attitude
• Strong time management skills & ability to prioritise
• Passionate about technology, video and audio
• Experience of solving technical issues and being patient and calm under pressure

Please click here to view our Candidate Privacy Notice: https://www.encompass.tv/london-careers/

Smoke & Mirrors’ story began in 1995 in Soho, London, when five creative talents came together to start a new kind of post production studio; one that was entirely creative-led. Ever since Smoke & Mirrors’ inception as the original London post boutique, we’ve never stopped growing.

That pioneering team of five has since become a global company with more than 350 employees in eight offices around the world. From New York to Amsterdam, Sao Paulo to Shanghai, together, we’ve stayed true to our commitment of putting creativity at the forefront of every decision and won over 150 awards in the process.  We may have come a long way, but what still drives us is finding the beauty in the finishing touches. That’s where the magic lies.

We bring expertise and passion to our wide range of services; design & animation, shoot supervision, colour grading, visual effects and CGI. In addition, we have a dedicated print studio focusing on high-end design, retouching and photography.

In 2014, we launched our audio production studio expanding our offering further into sound design, voice and foley recording, mixing and original music composition. This enables us to provide our clients with a truly end-to-end service.

Furthermore, through our sister company Rock Hound, we offer full creative services for content creation and digital execution.

Job summary:

The Post Production Engineer will provide technical support for all of the Company’s production and corporate software and hardware systems.

You will have a proactive, service-minded approach and will provide day-to-day support for the company’s users as well as responding to alerts and emergencies in a quick and timely manner. Additional responsibilities may include technical design, planning and implementation of new systems, configuration and recommending updates of existing systems and system applications.

As well as having a broad technical knowledge and experience, you will provide a hands-on, think-outside-of-the-box approach when problem solving. You will be a team player and have the ability to manage appropriate projects as required.

In addition, you will support the more junior members of the department, offering them guidance and advice when appropriate, so they gain more experience and knowledge.

Key Responsibilities and Accountabilities:

• Installation, configuration, administration, maintenance and support of:
  • Corporate software and hardware systems, including: Email, Document creation, printers.
  • Servers Windows and Linux Servers
  • Network software and hardware systems, including: firewalls, VLANs, routing and wireless
  • Virtualisation software and hardware
  • Production software and hardware systems
  • Storage software and hardware for clustered files systems
  • Render software and hardware systems
• Implement processes and resources to enhance Production workflows.
• Keep documentation on infrastructure, assets, applications and licenses updated.
• Provide first line technical support to all Smoke & Mirrors’ staff and freelancers.
• Maintain good working relationships with all Smoke & Mirrors’ staff and freelancers.
• Collaborate with other Technical staff and share knowledge and ideas with them.
• Maintain good working relationships with Smoke & Mirrors’ suppliers.
• The position is based in London, but some travel to the other offices may be required, as per business requirements.
• Some out of hours support will be required and some systems maintenance will happen out of hours as Production schedules dictate.

Skills and Experience:

• Essential – Experience with and good working knowledge of:
  • Linux, Windows and OSX systems
  • 1GbE and 10GbE networking equipment and security
  • VPNs
  • VMWare
  • Common networking services – DHCP, DNS, SMTP, NFS, CIFS
  • Microsoft Exchange, Active Directory, Group Policy
  • Gmail
  • Production Software: Flame, Resolve, Maya, Nuke, Avid and Adobe applications
  • Digital acquisition and delivery formats

• Desirable – an understanding of and willingness to learn about:
  • Clustered file systems
  • High availability computing systems and render farms
  • Scripting languages, preferably Python and Bash

• Ability to quickly and effectively communicate with non-technical people face to face or via email.
• Ability to learn quickly and implement new technology.
• Ability to multi-task without supervision, either alone or as part of a team.
• Have a proactive, flexible approach and actively suggest new ideas that would benefit the company.
• Excellent team player – proven ability to resolve problems professionally and systematically.
• Comprehensive system documentation skills.
• Strong customer service attitude and ability to work in production environment requiring adaptation to ever-changing production challenges.

Overview

Systems Administrators will take ownership of the maintenance of Image Engine’s hardware and software systems. They will work with the Lead Systems Administrator to prioritize key current or potential issues and execute all administration, installation, configuration and maintenance in a timely fashion.

They System Administrator will take direction from the Lead System Administrator and IT Manager to implement solutions which will streamline process and improve production capabilities within the studio. They will bring forth innovative ideas to take Image Engine to the next level while maintaining stability and security requirements to ensure all production requirements are met.

DUTIES & RESPONSIBILITIES

• Working with other System Administrators with the installation, configuration, administration and maintenance of IE’s tech infrastructure; authentication, messaging, DCHP/DNS, Deployment Systems (Cobbler /Ansible / SaltStack)
• Maintain and manage the CommVault / Quantum based backup systems
• Maintain and manage the network infrastructure; Switches & Firewalls
• Maintain render farm machines onsite & offsite
• Administration and maintenance of our NAS & Caching Infrastructure
• Preparation and maintenance of infrastructure documentation on all systems, procedures and solutions to issues
• Maintain and manage IE’s wide array of open source monitoring tools: OCS, Ganglia, Cacti, Sensu, Syslog, and Zabbix
• Recommend and Evaluate open source and off the shelf software solutions
• Troubleshooting and resolving issues with production and administration applications (including: Maya, Nuke, 3delight, Houdini)
• Provide input into potential improvements in efficiency, reliability and performance of VFX pipeline
• Assist & mentor the desktop support team

EDUCATION AND EXPERIENCE

• Must have solid knowledge of and a minimum of 3 years’ experience in Linux/Unix administration. Linux Certification preferred  (RHCE or equivalent)
• 2 years of VFX pipeline experience including:

• • An understanding of film imagery, formats of image files and codecs
  • Experience with Renderfarm and farm management (ie. Qube, Tractor)
  • Experience supporting and troubleshooting VFX software packages (Maya, 3Delight, Nuke etc.)
  • Experience with high-end/ high capacity storage systems
  • Experience with license servers (FlexLM, RLM)
  • Experience with imaging service (Cobbler)
  • Experience with maintaining production tracking systems (Shotgun)
  • Experience with installing software packages centrally

SKILLS AND ABILITIES

Technical skills

• Experience in installation and configuration servers in a Linux/Unix environment
• Good knowledge of and experience (2-3 years) in Windows (Windows 7,Windows Server 2008, Active Directory) and Mac OSX (Snow Leopard, Leopard)
• Experience working with NAS and SAN storage systems
• Basic Unix/ Linux/ Python scripting experience

Core skills

• Must be able to multi-task and maintain a positive attitude when working under pressure
• Excellent written and verbal communication skills
• Ability to stay calm under pressure
• Excellent time management skills

Overview

Lead Systems Administrator will take ownership of the maintenance of Image Engine’s hardware and software systems. They will work with the IT Manager to identify/prioritize current or potential system requirements or issues to enable Image Engine Artists to complete their role effectively, with minimal downtime or disruptions. They will be responsible for all server administration and certification as well as maintaining our in-house servers.

Lead System Administrators will be proactive in researching, analyzing and recommending new software or hardware systems to create efficiencies and improve studio operations. In addition, Lead System Administrators will have a vital role in the development of the System Admin team. They will coach, monitor and train Junior System Administrators to ensure all work completed meets Image Engine quality standards and tasks are completed within the assigned timeframe.

DUTIES & RESPONSIBILITIES

• Engage in the performance management process such as performance reviews, daily feedback, and mentoring
• Review scope of work and assign tasks based on artist skills/abilities
• Communicate successes and challenges faced by the team to the IT Manager
• Lead team of System Administrators to /assist with the installation, configuration, administration and maintenance of IE’s tech infrastructure; authentication, messaging, DCHP/DNS, Deployment Systems (Cobbler / SaltStack)
• Maintain and manage the CommVault / Quantum based backup systems
• Maintain and manage the network infrastructure; Switches & Firewalls
• Maintain render farm machines onsite & offsite
• Administration and maintenance of our NAS & Caching Infrastructure
• Preparation and maintenance of infrastructure documentation on all systems, procedures and solutions to issues
• Maintain and manage IE’s wide array of open source monitoring tools: OCS, Ganglia, Cacti, Sensu, and Syslog
• Recommend and Evaluate open source and off the shelf software solutions
• Troubleshooting and resolving issues with production and administration applications (including: Maya, Nuke, Arnold, Houdini)
• Provide input into potential improvements in efficiency, reliability and performance of VFX pipeline
• Assist & mentor the desktop support team

EDUCATION AND EXPERIENCE

• Must have solid knowledge of and a minimum of 8 years’ experience in Linux/Unix administration. Linux Certification preferred  (RHCE or equivalent)
• 5 years of VFX pipeline experience including:

• • An understanding of film imagery, formats of image files and codecs
  • Experience with Renderfarm and farm management (ie. Tractor)
  • Experience supporting and troubleshooting VFX software packages (Maya, Arnold, Nuke etc.)
  • Experience with high-end/ high capacity storage systems
  • Experience with license servers (FlexLM, RLM)
  • Experience with imaging service (Cobbler)
  • Experience with maintaining production tracking systems (Shotgun)
  • Experience with installing software packages centrally

SKILLS AND ABILITIES

Technical skills

• Experience in installation and configuration servers in a Linux/Unix environment
• Good knowledge of and experience (2-3 years) in Windows (Windows, Windows Server, Active Directory) and Mac OSX
• Experience working with NAS and SAN storage systems
• Basic Unix/ Linux/ Python scripting experience

Core skills

• Must be able to multi-task and maintain a positive attitude when working under pressure
• Excellent written and verbal communication skills
• Capable of motivating and leading a team, with enthusiasm and clarity
• Ability to stay calm under pressure
• Excellent time management skills

Systems Desktop Administrator - Psyop LA & Psyop NY
our New York and LA studios are currently searching for entry level desktop systems administrators. 

Areas of Responsibility
Responsibilities include working with artists and producers and scheduling to make sure basic workstation requirements are met; Troubleshooting desktop hardware, software, network and licensing issues; Working with senior staff to deploy updates; Maintaining documentation and managing and escalating helpdesk tickets.

Position Requirements
Bachelor Degree in Computer Science or related field, or equivalent training and professional experience.

Familiarity with Windows, MacOS, and Linux operating systems

Minimum of 1-2 years in a systems support capacity

Excellent interpersonal communication and problem solving skills a must

Comfortable participating in troubleshooting discussions and meetings as needed

Big Pluses
Experience with content creation applications
Knoledge of a scripting language such as PowerShell or Python

Systems Engineer - Data Center team

Walt Disney Animation Studios’ world-class filmmakers, artists and technical wizards collaborate to create the magic of animation. Bring your unique talents, passion and ideas to our team and prepare to play in a creative environment.

JobDescription:

The Systems Engineer will help to lead efforts on the Data Center team to design, implement and administer complex systems in the Studio’s data center & related areas. This includes 100+ servers, enterprise storage & render hardware, large scale backup & archive systems and other complex systems that provide foundational services for the Studio.

This role will take part in designing & implementing complex systems and creating/improving workflows betweensystems. This includes developing software asneeded.

The Systems Engineer will collaborate with other engineers and support staff to address challenges, plan/lead projects throughout the year, and identify long-term technical goals.

Responsibilities:  

• Design and implement complex systems in theData Center, including high performance scale-out storage, large virtual machine environments, backup & archive systems, monitoring systems,
• Help with efforts to migrate relevant technologiesto cloud-hostedplatforms
• Author scripts & software to achieve necessary workflows (proficiency with Python, PERL, JavaScriptor similar language amus
• Lead efforts to plan and execute installation projects, including large replacements/expansions ofequipment
• Acquire and maintain expert knowledge of the WDAS Data Center, including expert knowledge of HVAC and electrical infrastructure. Work with engineers fromother groups to address changes & issues asneeded.
• Work with team to schedule and performnecessary maintenance, upgrades and troubleshooting of all systems in the Data Center and related areas. Allow flexible work schedule to accommodate disruptive maintenance events.
• Help to create annual budget for technologypurchases relating to the Data Center. This includes equipment ‘recaps’, new technologies, maintenance,etc.
• Help to maintain runbook of all Data Centerprocesses and protocols, Lead efforts to create/update a detailed business continuitypla
• Help to design/improve backup, disaster recovery,and archive systems & processes for all criticaldata.
• Work with hardware vendors to evaluatenew technologies.

 Required Qualifications:

• Minimum 5 years experience in enterprise datacenter engineering &administration
• Expert knowledge of Linux, deep experience with common Linux environment administration (RedHat, etc).
• Proficiency with Python, Perl, JavaScript orsimilar scriptinglanguage
• Familiarity with Mac / Windowsadministration.
• Experience building and administeringcommon scale-out/high performance storage systems, such as Isilon, Qumulo, NetApp
• Experience designing and administering virtual computing environments, such as VMware,RHEV, Kubernetes, Docker,etc
• Strong understanding of computer room design, installation, configuration, troubleshooting,monitoring, and securityprocedures.
• Experience designing and administering commonbackup technologies and products, such as NetBackup and Bareos, Quantum,LTO.

Preferred Qualifications:    

• Experience with CG Animation, Visual Effects, orVideo                 
• Game productionenvironments
• Strong understanding of network technologyand communicationprinciples
• Familiarity with common systems tools andprotocols (e.g. SNMP, OpenView, Nagios, iperf,Zabbix)
• Familiarity with DevOpspractices 

PreferredEducation:           

• BS in Computer Science, or related toInformation Technology, Computer Systems

Main Purpose:

The Systems Engineer is required to cover first-line support for all post-production systems and workstations in EDM supported Creative departments, escalating if and when necessary to the Director of Engineering.

The Systems Engineer would be responsible for ensuring that all post-production workflows are running smoothly by means of pre-emptive maintenance on the systems and workstations, and prompt response to support calls by users.

The Systems Engineer is also responsible for providing 3^rd line support to server equipment that services the EDM supported Creative departments and providing development for those services.

Principal Responsibilities:

• Daily routine checks on workstations and storage servers
• Logging of reported issues
• First-line support on Mac OS systems running Adobe Creative Cloud, Avid Pro-Tools and Autodesk packages (Flame, Maya), for both Hardware and Software
• First-line support of the in-house media asset management systems
• Communicating to the department on storage usage and monitoring housekeeping
• Advising and assisting with file conversion, imports/exports and transcoding
• Supporting Mac users within the corporate IT environment
• Liaising with engineering regarding networking issues
• Front and back end systems maintenance
• Maintenance and development of creative in-house systems
• Liaising with 3^rd party suppliers regarding equipment and SLAs

Knowledge & Experience:

• Excellent technical administration of MacOS workstation and server
• Scripting skills (python or pearl) intermediate level
• Technical administration of Windows workstation
• 1^st line support for Adobe Software including Premier-Pro & After-Effects and Flame 2018
• Working Understanding of Pro-Tools HD 2018
• Understanding of networking, shared storage (SAN and NAS)
• Understanding of file permissions, posix and ACLs
• Experience of Active Directory
• Experience with Web based technologies – Apache, MySQL, PHP, HTML
• Experience of Absolute Manage or similar centralised IT system
• Experience of delivering technical solutions

Personal skills required:

• Excellent communication and interpersonal skills
• Service minded with a can-do, positive attitude
• Strong time management skills & ability to prioritise
• Passionate about technology, video and audio
• Experience of solving technical issues and being patient and calm under pressure

Please click here to view our Candidate Privacy Notice: https://www.encompass.tv/london-careers/

Overview

The Network/Systems Engineer is responsible for the design, implementation, and maintenance of networking, security, storage, OTT, and file-based video processing systems and equipment as may be applicable to the facility in which they are based, as well as the configuration and support of external processing systems including services hosted in other Encompass facilities and in the Public Cloud. Equipment encountered in this position includes, but is not limited to, servers, network switches, firewalls, fibre interfaces, storage arrays, and other ancillary equipment. Additionally, the Network/Systems Engineer will need to work with locally and remotely hosted software applications including encoding, transcoding, packaging, and VOD creation software, as well as Encompass internal software applications including Gateway and the QC Application.

Role Responsibilities

The Network/Systems Engineer will, under the guidance and direction of their designated manager, perform the following duties with respect to the company operated digital systems.

• Design and implement broad scope digital video delivery solutions
• Design and implement networking and systems infrastructure supporting both broadcast and digital video delivery solutions, including live and on-demand (VOD) products
• Undertake corrective maintenance as necessary to restore any failed equipment to full working order
• Undertake preventative maintenance to ensure the digital systems are fully operational 24x7
• Liaise with third party vendors (e.g. equipment vendors and software providers) during fault resolution and new platform evaluations
• Maintain detailed documentation and drawings as required to address growth and maintenance activities
• Provide users and clients with professional, courteous, and timely technical support
• Participate in rotating on-call shifts to provide 24x7 digital engineering support
• Other digital engineering duties as may be assigned by the line manager or engineering management

Required Experience

• 5+ years of networking experience
• 2+ years of systems administration (RHEL/CentOS preferred)
• Multicast network design and troubleshooting (PIM, IGMP experience)
• Large broad scope project experience
• BGP, OSPF, IPv4 and IPv6, STP
• DNS, NTP, SNMP
• MPEG-TS, HLS
• Cisco L3 switches (Catalyst or Nexus)
• Cisco ASA or PIX firewalls and Cisco ACLs

Preferred Experience

• IP video grooming
• Dynamic DNS (with BIND9)
• CDN solutions
• HLS and DASH packaging
• ELK (Elasticsearch, Logstash (supplanted by Beats), and Kibana)
• nginx, haproxy, keepalived
• ffmpeg and mediainfo
• VOD metadata grooming (CableLabs ADIv1.1)
• XML and JSON manipulation
• Bash scripting
• Perl or Python scripting (Perl preferred)

Skills, Education and/or Certifications Required

The candidate should have the following skills and qualifications:

• A bachelor’s degree in an appropriate discipline (e.g. electronic engineering or software development) would be preferred
• Technical knowledge of IP networking including a CCNA Routing and Switching qualification
• and/or
• Technical knowledge of file-based video processing systems such as Vantage or Carbon Coder
• and/or
• Technical knowledge of streaming technologies such as MPEG-DASH, HLS, and RTMP and of interfacing to a CDN
• and/or
• Technical knowledge of setting up and configuring servers (Windows and Linux) and storage systems (SAN and NAS)
• Proficiency in basic office applications

Please click here to view our Candidate Privacy Notice: https://www.encompass.tv/london-careers/

IT Engineer – Windows (Los Angeles)

Company Overview:

Pearl Studio is one of the world’s leading creators of animated entertainment for the global family market and is currently in production on EVEREST, to be released worldwide through Universal Pictures in 2019. Headquartered in Shanghai with branches in New York and Los Angeles, the studio is backed by CMC Capital Partners, Shanghai Media Group, and Shanghai Alliance Investment Limited., aiming to extend its presence in global market. Pearl Studio is focused on Animation Film Production, Copyright Operations, and Ancillary Businesses (Merchandising, Joint Promotion, Interactive Entertainment and Location Base Entertainment) and Digital Contents. The company was previously operated as a Joint Venture known as Oriental DreamWorks, which co-produced the first American-Chinese animated co-production KUNG FU PANDA 3, which generated more than $500M in Worldwide Box Office revenues and was one of the most successful animated films ever released in China.

www.pearlstudio.com

Job Summary:

Responsible for supporting a primarily Windows studio infrastructure, covering Workstations, Laptops, Networking and Storage. This role would report into the Head of Studio and work in collaboration with the IT team at our Shanghai office.

Responsibilities:

• Manage, maintain and support windows workstations & servers
• Help troubleshoot workstation and laptop issues
• Help deploy and install software like Adobe Photoshop, Adobe Premier and Foundry Flix
• Troubleshoot networking (wired & wifi) related issues for workstations and laptops
•  Help manage EMC Isilon based storage, including managing permissions and access control
• Work with external vendors (HP, EMC etc) to support the hardware and software in the studio. Including sending failed hardware for RMA
• Maintain a detailed inventory of all hardware and software licenses in the studio

Skills Needed:

• Be proactive, love troubleshooting and happy to help less technical users
• 3 to 5 years managing a Windows infrastructure (Windows AD, Windows Server)
• Knowledge in managing and supporting windows workstations and users
• Knowledge in managing and configuring Networking services (DNS, DHCP NTP etc)
• Knowledge in managing software on users workstations (SCCM, PDQDeploy)
• Knowledge in hardware troubleshooting (HDD, RAM and Burn-in testing workstations)
• Experience with Foundry, Autodesk, Adobe and other VFX software
• Managing networked printers and scanners

Ability to lift heavy objects, at least 25 lbs.

This would be a full-time position with 90 days of probation

Location: 6087 Sunset Blvd

Start date: ASAP

Main Purpose:

Encompass provide linear and nonlinear broadcast, media management and distribution services across Europe, Middle East and Africa from our London, Chiswick Green, facility.

The role of Support Engineer is a hands-on role, working within the Encompass engineering support team, supporting our clients and specific operations to identify and react to problems, and resolve issues rapidly to maintain the highest levels of service and technical reliability.

Principal Responsibilities:

• To provide engineering support for all broadcast services in the facility
• To provide system ownership for live production systems
• To respond to requests from operational staff and clients
• To fix issues that arise or escalate to the Engineering Lead or appropriate channels
• To liaise with third party vendor support departments
• To log all issues raised and detail their resolution or ongoing status
• To carry out engineering works as required by projects under EDML standards and policies
• To ensure that a comprehensive handover is completed and shared with the wider group per shift – notably including open and on-going issues
• To carry out pre-emptive maintenance checks on live systems and ensure that these are logged as routine tasks as required per shift and to share with the wider group

  Experience/Knowledge:

• Ideally educated to degree level or recognised equivalent
• Broadcast engineering, playout automation and digital asset management experience
• Experience in the design, construction and operation of complex broadcast systems infrastructure in a tapeless environment would be an advantage
• General IT experience working with IP, Databases, Windows OS and Linux, Networks, Apple Macs
• Experience of play-out and asset management
• Knowledge of base band and file based transmission technologies      

Personal skills required for role:

• Excellent communication and interpersonal skills
• Strong organisational skills
• Ability to work well under pressure
• Leading by example
• Commitment to continuous improvement
• Excellent attention to detail
• Innovative approach to work and problems
• Diligent
• Self-motivated
• Ability to work in an agile environment

Hours of work: 

Full time, working an average of 40 hours per week on a shift basis

Please click here to view our Candidate Privacy Notice: https://www.encompass.tv/london-careers/

Overview

Systems Administrators will take ownership of the maintenance of Image Engine’s hardware and software systems. They will work with the Lead Systems Administrator to prioritize key current or potential issues and execute all administration, installation, configuration and maintenance in a timely fashion.

They System Administrator will take direction from the Lead System Administrator and IT Manager to implement solutions which will streamline process and improve production capabilities within the studio. They will bring forth innovative ideas to take Image Engine to the next level while maintaining stability and security requirements to ensure all production requirements are met.

DUTIES & RESPONSIBILITIES

• Working with other System Administrators with the installation, configuration, administration and maintenance of IE’s tech infrastructure; authentication, messaging, DCHP/DNS, Deployment Systems (Cobbler /Ansible / SaltStack)
• Maintain and manage the CommVault / Quantum based backup systems
• Maintain and manage the network infrastructure; Switches & Firewalls
• Maintain render farm machines onsite & offsite
• Administration and maintenance of our NAS & Caching Infrastructure
• Preparation and maintenance of infrastructure documentation on all systems, procedures and solutions to issues
• Maintain and manage IE’s wide array of open source monitoring tools: OCS, Ganglia, Cacti, Sensu, Syslog, and Zabbix
• Recommend and Evaluate open source and off the shelf software solutions
• Troubleshooting and resolving issues with production and administration applications (including: Maya, Nuke, 3delight, Houdini)
• Provide input into potential improvements in efficiency, reliability and performance of VFX pipeline
• Assist & mentor the desktop support team

EDUCATION AND EXPERIENCE

• Must have solid knowledge of and a minimum of 3 years’ experience in Linux/Unix administration. Linux Certification preferred  (RHCE or equivalent)
• 2 years of VFX pipeline experience including:

• • An understanding of film imagery, formats of image files and codecs
  • Experience with Renderfarm and farm management (ie. Qube, Tractor)
  • Experience supporting and troubleshooting VFX software packages (Maya, 3Delight, Nuke etc.)
  • Experience with high-end/ high capacity storage systems
  • Experience with license servers (FlexLM, RLM)
  • Experience with imaging service (Cobbler)
  • Experience with maintaining production tracking systems (Shotgun)
  • Experience with installing software packages centrally

SKILLS AND ABILITIES

Technical skills

• Experience in installation and configuration servers in a Linux/Unix environment
• Good knowledge of and experience (2-3 years) in Windows (Windows 7,Windows Server 2008, Active Directory) and Mac OSX (Snow Leopard, Leopard)
• Experience working with NAS and SAN storage systems
• Basic Unix/ Linux/ Python scripting experience

Core skills

• Must be able to multi-task and maintain a positive attitude when working under pressure
• Excellent written and verbal communication skills
• Ability to stay calm under pressure
• Excellent time management skills

Overview

Lead Systems Administrator will take ownership of the maintenance of Image Engine’s hardware and software systems. They will work with the IT Manager to identify/prioritize current or potential system requirements or issues to enable Image Engine Artists to complete their role effectively, with minimal downtime or disruptions. They will be responsible for all server administration and certification as well as maintaining our in-house servers.

Lead System Administrators will be proactive in researching, analyzing and recommending new software or hardware systems to create efficiencies and improve studio operations. In addition, Lead System Administrators will have a vital role in the development of the System Admin team. They will coach, monitor and train Junior System Administrators to ensure all work completed meets Image Engine quality standards and tasks are completed within the assigned timeframe.

DUTIES & RESPONSIBILITIES

• Engage in the performance management process such as performance reviews, daily feedback, and mentoring
• Review scope of work and assign tasks based on artist skills/abilities
• Communicate successes and challenges faced by the team to the IT Manager
• Lead team of System Administrators to /assist with the installation, configuration, administration and maintenance of IE’s tech infrastructure; authentication, messaging, DCHP/DNS, Deployment Systems (Cobbler / SaltStack)
• Maintain and manage the CommVault / Quantum based backup systems
• Maintain and manage the network infrastructure; Switches & Firewalls
• Maintain render farm machines onsite & offsite
• Administration and maintenance of our NAS & Caching Infrastructure
• Preparation and maintenance of infrastructure documentation on all systems, procedures and solutions to issues
• Maintain and manage IE’s wide array of open source monitoring tools: OCS, Ganglia, Cacti, Sensu, and Syslog
• Recommend and Evaluate open source and off the shelf software solutions
• Troubleshooting and resolving issues with production and administration applications (including: Maya, Nuke, Arnold, Houdini)
• Provide input into potential improvements in efficiency, reliability and performance of VFX pipeline
• Assist & mentor the desktop support team

EDUCATION AND EXPERIENCE

• Must have solid knowledge of and a minimum of 8 years’ experience in Linux/Unix administration. Linux Certification preferred  (RHCE or equivalent)
• 5 years of VFX pipeline experience including:

• • An understanding of film imagery, formats of image files and codecs
  • Experience with Renderfarm and farm management (ie. Tractor)
  • Experience supporting and troubleshooting VFX software packages (Maya, Arnold, Nuke etc.)
  • Experience with high-end/ high capacity storage systems
  • Experience with license servers (FlexLM, RLM)
  • Experience with imaging service (Cobbler)
  • Experience with maintaining production tracking systems (Shotgun)
  • Experience with installing software packages centrally

SKILLS AND ABILITIES

Technical skills

• Experience in installation and configuration servers in a Linux/Unix environment
• Good knowledge of and experience (2-3 years) in Windows (Windows, Windows Server, Active Directory) and Mac OSX
• Experience working with NAS and SAN storage systems
• Basic Unix/ Linux/ Python scripting experience

Core skills

• Must be able to multi-task and maintain a positive attitude when working under pressure
• Excellent written and verbal communication skills
• Capable of motivating and leading a team, with enthusiasm and clarity
• Ability to stay calm under pressure
• Excellent time management skills

We are looking for a sharp, motivated individual who is team orientated and production friendly, and who has excellent communication and problem solving skills. The Storage & Systems Engineer needs to have proven experience across a range of relevant areas including high performance systems, networking, virtualisation, system administration and much more. 

Applications from outside the Vfx/post production industries are welcomed.

Education/Experience:

• BSc Comp Sci / Engineering, preferred. 

• Strong experience with high performance systems in Linux/Unix environments. 

Required Skills:

• Excellent diagnostic and problem solving skills.
• Team orientated with excellent communication skills.

• Good sense of humour and an ability to thrive in a dynamic production environment. 
• Extensive experience with high performance storage clusters and networking, distributed computing and virtualisation technologies. 
• Proven experience with complex data sets, i/o performance tuning, robustness strategies, implementation planning, security, object storage, and much more.

Preferred Skills:

• Direct experience with Isilon, Nimble and NetApp storage solutions.  

• Good understanding of Brocade and Palo Alto networking.  
• Design and documentation of storage solutions and network topologies.
• Strong understanding of file systems and databasing technologies.

Founded by George Lucas in 1975 to create the special effects for his space epic Star Wars, no other facility of its type existed at the time. Now with locations in San Francisco, Vancouver, London and Singapore, ILM remains one of the leading effects companies in the world, serving the motion picture commercial production and attraction industries. From its astounding innovations in the original Star Wars trilogy to its groundbreaking CGI work in blockbusters like Jurassic Park, Star Trek, and The Avengers, ILM has changed and expanded the possibilities of what a film can be.

For over thirty years ILM has set the standard for visual effects and in the process, created some of the most stunning images in the history of film. With the most advanced visual effects pipeline in the entertainment industry, ILM is always at the forefront of the digital revolution.

The Senior Network Engineer team is responsible for the installation, maintenance, support and performance of all network systems including switches, routers, firewalls, load balancers, vpn’s, etc, and all related equipment and services, throughout the Lucasfilm and ILM facilities; domestic and international. 

As well as drawing on traditional IT techniques, the team takes advantage of modern DevOps approaches to ensure the availability of services that provide the core foundation of IT that are essential for the smooth operation of our multi-site, award winning film production and visual effects companies.

We have a position available to join our rapidly expanding London studio and facility. 

We are looking for an engineer with heavyweight networking expertise who is particularly  comfortable working in a corporate global organisation across three timezones and is adapt at dealing with senior stakeholders both technical and non technical. 

Some of the skills and competencies required are listed below;

Required Technical Skills:?
Network switching and routing (Brocade, in particular), firewalls (Palo Alto, in particular), load balancers, VPN appliances.
Knowledge of carrier technologies such as DWDM, BGP, IPv6 experience as well as the ability to work well with network providers for installation and troubleshooting.
Analytical and detail oriented.
Deep knowledge of networking technologies including: OSPF, BGP, VRF, MPLS, DWDM/CWDM, VxLAN, IPSEC, sFlow, Spanning-tree configurations and troubleshooting.
Have knowledge of IP and be able to troubleshoot various issues using packet sniffers.
Thorough understanding of system performance issues and tuning
Deep understanding of IT security concepts, procedures and implementations.
Proven experience designing, building, automating and running large-scale technical infrastructures in a multi-site, multi-platform environment.
Proven experience in mentoring peers to increase the technical skills and abilities of the team.
Excellent and thorough documentation skills.
Experience with cloud platforms such as Amazon Web Services and Google Cloud Platform.
Experience creating distributed, scalable systems that are fault tolerant and reliable.

Preferred Skills / Competencies:
Knowledge of ITIL framework concepts.
Experience in systems automation and config management eg. CFEngine, Ansible, Python, etc
Understanding of storage clusters, fiber channel, NAS and associated storage technologies.
Understanding of server and client operating systems across Linux, Mac and Windows.
Understanding of monitoring systems such as PRTG, Zabbix, InMon, etc 

Education & Experience:
Bachelor’s degree in Computing Science, or equivalent professional experience.
Demonstrable experience as a senior professional IT Network Engineer, preferably in the visual effects or computer animation industries (or similar), building and supporting networking technologies in a multi-platform high performance production environment.

The Senior Network Engineer team is responsible for the installation, maintenance, support and performance of all network systems including switches, routers, firewalls, load balancers, vpn’s, etc, and all related equipment and services, throughout the Lucasfilm and ILM facilities; domestic and international. 

As well as drawing on traditional IT techniques, the team takes advantage of modern DevOps approaches to ensure the availability of services that provide the core foundation of IT that are essential for the smooth operation of our multi-site, award winning film production and visual effects companies.

We have a position available to join our rapidly expanding London studio and facility. 

We are looking for an engineer with heavyweight networking expertise who is particularly  comfortable working in a corporate global organisation across three timezones and is adapt at dealing with senior stakeholders both technical and non technical. 

Some of the skills and competencies required are listed below;

Required Technical Skills:?
Network switching and routing (Brocade, in particular), firewalls (Palo Alto, in particular), load balancers, VPN appliances.
Knowledge of carrier technologies such as DWDM, BGP, IPv6 experience as well as the ability to work well with network providers for installation and troubleshooting.
Analytical and detail oriented.
Deep knowledge of networking technologies including: OSPF, BGP, VRF, MPLS, DWDM/CWDM, VxLAN, IPSEC, sFlow, Spanning-tree configurations and troubleshooting.
Have knowledge of IP and be able to troubleshoot various issues using packet sniffers.
Thorough understanding of system performance issues and tuning
Deep understanding of IT security concepts, procedures and implementations.
Proven experience designing, building, automating and running large-scale technical infrastructures in a multi-site, multi-platform environment.
Proven experience in mentoring peers to increase the technical skills and abilities of the team.
Excellent and thorough documentation skills.
Experience with cloud platforms such as Amazon Web Services and Google Cloud Platform.
Experience creating distributed, scalable systems that are fault tolerant and reliable.

Preferred Skills / Competencies:
Knowledge of ITIL framework concepts.
Experience in systems automation and config management eg. CFEngine, Ansible, Python, etc
Understanding of storage clusters, fiber channel, NAS and associated storage technologies.
Understanding of server and client operating systems across Linux, Mac and Windows.
Understanding of monitoring systems such as PRTG, Zabbix, InMon, etc 

Education & Experience:
Bachelor’s degree in Computing Science, or equivalent professional experience.
Demonstrable experience as a senior professional IT Network Engineer, preferably in the visual effects or computer animation industries (or similar), building and supporting networking technologies in a multi-platform high performance production environment.